1. Are there standard products for the silent pod? Product size?
We have 1 person, 2 people, 4 people, 6 people pod, we can also make custom size, detailed information please consult our professional sales.
2. If I don't like your ready-made design, can you produce according to our design?
The appearance of the existing frame cannot be changed, but the colors, sizes, materials and equipment can be customized, detailed information please consult our professional sales.
3. Where is your factory? Can I visit the factory?
Address: Nanhai, Foshan , Guangdong Province, China. Of course you are welcome to visit the factory. It only takes half an hour from Guangzhou to our factory. When you arrived in Guangzhou or Foshan, we can arrange our driver to pick you up from your hotel if necessary.
4. What are the terms of payment?
T/T, 35% as deposit, 65% of the balance before delivery.
5. What's your delivery time?
Standard delivery time is about 25-30 days, non-standard customized products need more than 45 days.
6. What is the MOQ for the pod?
We don’t require the MOQ. If you only need one pod can also order.
7. How do you packaging and how to ship?
The parts are wrapped with PE protective film and bubble film, and then loaded into the thickened wooden carton, the carton can be carried by forklift. detailed information please consult our professional sales.
8. Does the price include shipping? / Can your factory arrange transportation for me?
We do the factory price (EXW), not including the shipping freight.
9. If I don't want this color for the surface and interior, can I change it for another color?
The color can be changed. The regular color of the surface is black and white, and the price will be increased by 10% if other colors are changed.
10. Do you have a cheaper style/model?
We now recommend customers to choose this premium style, if you want cheaper one, maybe we can choose the basic style, which removes the inside cover cloth, door closers, multi-function controller and adjustable lighting
11. What is your main market?
Australia is our biggest market so far, but there also are other countries like Saudi Arabia, India, South Korea, Japan and so on.
12. Whether we need to install it myself? Is there a tutorial or installation instruction?
We are shipped in bulk and need to be installed by customers themselves. After the order is placed and received the goods, the user manual and installation video will be provided.
13. How does indoor air circulate? Is there an air conditioning?
There is a ventilation system, it will be about the same as the outside temperature, the standard configuration doesn’t have air conditioning, but also can be added if you like.
14. Do you have any certificates for this product?
We have corresponding certifications or testing reports for different materials and parts. We can provide for you if needed.
15. How many decibels is the sound insulation? Is the sound insulation the same inside and out? Are there any test reports?
Sound insulation at about 30 decibels, in order to protect the privacy of users, the main isolation of internal noise spread to outside, ISO23351 testing report.
16. What is the sizes of the table top?
Corresponding to different pod sizes, we have corresponding exclusive furniture, detailed information please consult our professional sales.
17. How many cartons when packaging? The weight of the package and packaging size?
S is packed in a wooden carton：580*1265*2320(mm), Weight: 300KG;
M is packed in a wooden carton：900*1265*2320(mm), Weight: 410KG;
SL is packed in a wooden carton：900*1265*2320mm , Weight: 470KG;
L is packed in a wooden carton： 1100*1265*2320mm, Weight: 630KG;
XL is packed in two wooden cartons：900*1265*2320 +760*1265*2600(mm),Weight: 780KG;
18. How many pods can one container hold?
For 40HQ container, S size is 40pcs, M size is 26pcs, L size is 20pcs, XL size is 12pcs.
