Professional Packaging & Global Shipping - Your Order, Handled with Care
We understand that secure packaging and reliable shipping are the cornerstones of successful international trade. Every order you place is handled with meticulous care and professional expertise to ensure it reaches you safely and promptly.
1. Robust & Professional Packaging
· Internal Protection: Each product is individually inspected and wrapped using bubble wrap, foam padding, or custom-cut foam inserts to secure and cushion it against impacts and vibrations during transit.
· Reinforced Outer Cartons: We use durable, 5-ply corrugated cardboard boxes for outer packaging. All seams are securely sealed with heavy-duty packing tape in an "H" or "#" pattern. For heavier shipments, we reinforce packages further with plastic strapping for added durability.
· Comprehensive Weatherproofing: Inside each carton, we include waterproof plastic liners or moisture-resistant barriers to protect your goods from humidity and weather changes, especially during sea freight.
2. Clear & Standard International Labeling
All packages are clearly marked with universal international symbols, such as "↑ This Side Up," "Fragile," "Keep Dry," along with detailed shipping marks to ensure careful handling throughout the logistics chain.
3. Efficient & Worldwide Logistics
We work closely with leading global logistics partners, including DHL, FedEx, UPS, and EMS. Once your order is shipped, we select the most efficient shipping route. You can track your order in real time with the provided tracking number.
4. Accurate & Compliant Export Documentation
We provide complete and accurate export documentation, including a commercial invoice, packing list, and certificate of origin as needed. This helps streamline customs clearance, prevent delays, and ensure your shipment passes through customs smoothly.
Estimated Shipping Times:
· Air Freight: Generally 5-12 business days
· Sea Freight: Usually 25-45 business days (best for large or heavy cargo)
Note: Actual delivery times may vary depending on the destination country, seasonal factors, and customs processing.
Shop with Confidence!
We monitor every order until it's successfully delivered. If you have any special packaging or shipping requests, feel free to contact us - we're here to help!
Our Advantages
1. Quality guarantee: 100% QC check before packing & shipping
2. OEM and ODM: 12 years OEM&ODM experience
3. Fast delivery time: Usually 3-12 days
4. Affordable price: Good price and quality, small MOQ
5. Innovation: R&D new ID, new flavors, new features
After Sales Services
Worry-Free After-Sales Service & Continuous Support
Your satisfaction is our ultimate commitment. We believe a completed order is the start of a long-term partnership. We are dedicated to providing not only excellent products but also a hassle-free after-sales experience.
1. Product Quality Guarantee
We maintain strict quality control, and all our products meet relevant international standards. We offer a comprehensive quality guarantee for all items. If you receive a product with manufacturing defects or shipping damage, please contact us immediately for a free replacement.
2. Technical Support & Consultation
Our expert team is always here to provide free technical support and product consultation. Whether you need operational guidance, installation instructions, or application advice, we are ready to assist you promptly and patiently via email, live chat, or phone.
3. Streamlined Return & Exchange Process
We understand the complexities of international returns and strive to make the process simple:
· Clear Policy: We provide transparent and easy-to-understand return and exchange policies.
· Communication First: In case of any issues, please contact us first with photos or videos. Our support team will work with you to find the most efficient solution, which may include a partial refund, replacement, or return.
· Simplified Procedure: If a return is necessary, we will guide you through the process step-by-step to minimize any inconvenience.
4. Customer Satisfaction Follow-Up
We may conduct a brief satisfaction survey after you receive your order. Your feedback is vital to us and helps us continuously improve our products and services.
Our goal is to ensure you not only receive high-quality products but also enjoy a professional and reassuring service experience from start to finish. We value the long-term partnership with you!
FAQ
Q: Are you a manufacturer?
A: Yes, we own 1 factory with areas more than 2,000m², 300+ staff and 1 office. Welcome your visit!!!
Q: How do we place an order?
A: Please kindly send us an email specifying the item, quantity, color or other specification to place an order.
Q: Is OEM/ODM available?
A: Yes, it's available. We have 8 years' of OEM&ODM experience, which makes us more professional. For details, please kindly contact us.
Q: Can i print my logo or custom design on the vape device?
A: Yes, you can tell us your idea, we will make mock up for your reference.
